Digital Shelf Analytics

discount-on-ecom-platform

How Capturing Dynamics of Discounting on eCom Platforms help Win the Market?

Discount, sale, promotion, lightning deal, offer, etc., are some of the few words the ecommerce consumers often encounter, and it certainly catches their attention. Discounts and coupons drive 41% of purchase decisions of online users. Although the primary reasons for giving discounts across ecommerce platforms are boosting sales and acquiring a larger customer base, it is not limited to it. Brands might offer discounts if they plan to launch a new or improved product version, clear stocks, nearby expiry date, selling season, occasion, increased subscription, etc. For example, at times, brands might offer products as add-ons, freebies, or gifts as part of their promotion or discounting strategy. Doing so also makes new and existing users on ecommerce platforms about the brand’s products and their existence. Why Should Brands Analyze Discounts Across eCommerce Marketplaces? “It is imperative for brands to understand their competitor’s discounting strategy.” – Ankush Arora, Vertical Head, mScanIt. Regularly analyzing discounts through competitive intelligence solutions like mScanIt aligns your brand with the ongoing market trends. Knowing the discounting trends of the competition has often proven advantageous for brands as it signifies the maximum and minimum discount percentage competitions might offer for their product listings. Comparing your brand’s discount percentage with the competition during festive seasons or occasions could help redefine the marketing and advertising strategies for acquiring a bigger customer base and revenue. For example, after analyzing discount percentages and deep-diving into the analytics, your brand could discover options for product bundling while keeping the brand reputation intact. Similarly, your brand could promote SKU-based discounts if the analytics reveal similar offerings by the competition, as it states that the consumers are engaging with such promotions. Moreover, captivating discounts regularly reveal if a competitor has launched a variant-based discount and states the exact moment of the price war on the ecommerce platform. Using e-commerce competitive analysis helps brands to detect specific variants with high discounts. Here is an example: In this example, Fire-Boltt was already advertising its 1.69″ model, and Noise began selling a similar screen size model at a higher discount, causing a price war on Amazon. 3 Reasons for Analyzing Discounts Through mScanIt Identifying Discount Trends The advertising analytics of an ecommerce platform could give you a glance at the discount campaigns’ performance if you used an advertisement. However, evaluating performance only by lowering the product listing price can become challenging to monitor regularly and doesn’t define the ongoing promotional trends used by the competition. mScanIt, a.k.a., eCom Competitive Analytics, resolves these issues through discounting analysis, which explores competition practices across ecommerce stores. It even compares the percentage of discounts offered for product listings using filters like category, platform, variant, SKU, etc., which gives a clearer understanding of the campaigns. Monitoring the Competition Optimizing sales through discounts requires carefully understanding the industry and platform-based strategies. Traditional or common discounting methods might not provide the desired output to your brand. During seasonal or occasional sales, knowing the sold units, discount percentages, most sold variants, discount range share, etc., of the competition can help your brand boost sales/revenue. Similarly, knowing the discount percentage of the competition on a daily, weekly, and monthly basis while comparing it with your product listings can offer more insights and help in finding new strategies for growth. Mapping the competition helps to discover the highest/lowest discount across platforms of the competition, find discount margins, and create new revenue/sale/pricing opportunities. Additionally, regularly monitoring the competition discount percentage would help your brand know the most favored or preferred discount type, such as sequential, one-time, subscription, etc. So, even without the sales figure of the competition, you can still acquire a larger share of the market revenue and reach a wider audience net through close monitoring using mScanIt. Location-Wise Mapping Discounts might vary based on zone, city, or pin code, as the demand and supply of products vary across locations. Your brand and competition understand this fact and discount mapping of the competition based on this criteria offers multiple advantages. Primarily, it enables brands to manage their discounting strategies based on regions, channel advertising budgets, manage product prices based on data, etc. For instance, in pin code 122017, Brand A offers a discount of 10%, and Brand B, C, and D give 12, 15, and 17 percent off for similar product listings. Under this instance, Brand A would likely create discounting strategies that match the competition a bit closer. Additionally, knowing the change in percentage of the discount every month would help brands decide the percentage figure while keeping other factors in mind. Alternatively, Brand A could bundle the product to offer a higher discount percentage and clear out of stock. Conclusion Discount analysis helps brands make marketing/advertising decisions, get an edge over the competition, acquire a higher customer base, and make more sales/revenue. Moreover, monitoring the competition is essential to learn about the ongoing trends, which can get incorporated into the business. eCom Competitive Analytics helps brands achieve discount analysis at a brand, SKU, variant, sub-brand, and sub-category level across eCom platforms and using multiple filters. Moreover, the solution offers complete discount analysis on a single dashboard with deep-diving results. For more information on the advantages of mScanIt, connect with us through email or leave us a comment.

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Why Should Brands Analyze the Share-of-Voice of Sponsored Listings on Search Engines?

Paid searches on Google, Bing, Microsoft, etc., often reveal news articles, brand websites, eCommerce platforms, product listings, competitor websites, blogs, videos, etc. Higher visibility on search engines means higher brand awareness and could certainly become a contributing factor in the click-through rate of the product. In fact, 40% of global users discover eCommerce product pages through search engines. Sponsored listings on search engines are basically of two forms, namely, text and listings. Share-of-Voice of sponsored listings measures your brand’s visibility versus the competition, and content mediums show the highest results under search analytics. Measuring the Share-of-Voice is important for other reasons too. For example, paid searches or sponsored listings can show lower visibility of your brand on keywords specifically related to your brand name. Search engines like Google won’t flag your competitors for such results, as bidding on competitor keywords is not prohibited. Unfortunately, it will likely impact your paid search campaigns. Monitoring the Share-of-Voice on search engines also gives insights into many probabilities, which we will discuss ahead. How Can Brands Effectively Measure the SOV of Sponsored Listings on Search Engines? Brand Versus Competitor Share Determining the share of your listings on paid searches versus the competition helps to know the leaders on different keywords. Moreover, the overall SOS of the brand versus the competition predicts the brands with the highest visibility through sponsored listings. Reviewing the share of sponsored listings also enables brands to find the keywords with the highest visibility of their product or brand listings. By analyzing the paid searches and measuring their share with the competition, you can also find the most promising content sources, such as blogs, news articles, your brand/competitor website, eCommerce platforms with the highest visibility of your products, etc. Measuring your brand’s share versus the competition on sponsored listings can also reveal another interesting fact. The objective of bidding on keywords is enhancing brand awareness or visibility, increasing traffic on your brand’s website, and boosting sales/revenue through your URLs. The efforts get drained when a competitor achieves higher SOV on your brand specific keywords. It also increases the bidding cost and finishes the advertising budget faster than your expectation. Monitoring the SOV of sponsored listings on search engines using mScanIt, powered by mFilterIt deciphers content result frequencies, which search engine analytics don’t provide.   eCommerce Marketplace Results Analyzing the listings that redirect to eCommerce marketplaces recurringly on your brand’s paid keywords helps to find the best online shopping store for optimizing your listings. Moreover, it also reveals the listings with the highest share of paid searches. Increasing the share of eCommerce platforms or websites constantly on paid searches improves the probability of click-through rate, add-to-cart actions, and conversions/sales. Using eCommerce Competitive Analytics, a.k.a, mScanIt, your e-marketers can even find the share of eCommerce listings on paid searches across devices. Diving even deeper into the forms of ads, namely, text and image, on search engines would help your online marketers to create new advertising strategies and find new avenues for enhancing the visibility of eCommerce platforms. Imagine analyzing the share-of-voice of paid searches at a website, brand, search engine, platform, duration, and other levels. mScanIt detects these insights, so you get a clear picture of your brand’s awareness and the forms of content increasing their visibility. Pro Tip: “Google Advertisers should be aware of the power of keywords for their brand across different content platforms and also discover the competition view of this. We can help brands in tapping content medium beyond their own website.” Conclusion Analyzing the search engines to find the share of voice of your brand versus the competition is vital for knowing the brand’s awareness, visibility, and forms of content, driving click-through rates towards the content sources. Knowing your brand’s presence against the competition helps to find the impact of your Search Engine Optimization (SEO) and advertising efforts across eCommerce platforms and websites. Schedule a demo with us to learn the other impacts of measuring the share of voice for your brand and the tactics involved in effectively measuring the SOV.

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Why Should Brands Pay Attention to Perfect Page Analysis or Content Benchmarking?

A Perfect Page Analysis is a complete overview of the brand’s product listing across ecommerce platforms like Amazon, BigBasket, Flipkart, etc. Generally, it evaluates the content aspects such as usage of top-performing category keywords, title, bullet points, product description, content placement, presence of product images/videos, SEO friendliness of title, rating, and review count. The character and word limitations might alter across platforms; however, the approach might remain almost similar. Consumers often look at the product page content before making their final buying decision. In fact, 22% of online shoppers make a transaction because of accurate and informative product descriptions. On the other hand, product positioning measures the average ranking of a product listing based on keywords on eCom platforms. The position of the listing matters because most people tend to choose from the top visible listings or the products listed on the top three pages. According to Statista, 40, 38, and 35 percent of consumers find products through search engines, Amazon, and other marketplaces, respectively. Certainly, higher visibility would boost the consumer’s interest in the product listing. However, most brands hardly pay attention to page analysis and positioning, which diminishes their opportunity of grabbing the potential customer base and thus the revenue/sale. Importance of a Perfect Product Page and Positioning A perfect page analysis curates a higher score if it has a specific number of reviews, SEO content, accurate product description, etc. The question is ‘Why?’ Why are these aspects important for a perfect page on an ecommerce marketplace? Having a high perfect page summary score means the consumers are likely to trust your product listing and brand, which might increase the transaction/conversion rate. Besides, it becomes a great factor in ensuring long-term relationships with your brands. For example, SEO-friendly keywords make the product more appealing to the customers and would likely enhance discoverability, even on search engines like Google, Bing, etc. Improving product page content aspects could, in turn, enhance ranking if it is a part of the eCom platform’s algorithm. Another positioning aspect is this – Imagine you searched for a ‘smart watch’ on Amazon and repeatedly came across Brand A compared to others. You would probably trust this brand on this factor and visit any of its variants. Price, rating, and delivery would also become important before visiting the page, but you might visit it because it repeatedly occurs and see what it has to offer? – It’s a likely scenario. Right? According to Praveen Dhama, Manager, mScanIt, powered by mFilterIt “Lower the search rank (brand to be among the top listings of the search page on an ecommerce marketplace), higher the chance of a product being noticed and bought by the consumer.“ We can assume that search ranks on ecommerce marketplaces can alter based on the best, most helpful, and most popular results for the consumers. It is just like search engines like Google and Bing. But how can we be sure about it? Maintaining perfect product pages would likely enhance consumer experience by including images, videos, and texts relevant to the product. Moreover, the pages include optimum reviews and ratings, and 35% of online shoppers make purchasing decisions based on other customers’ reviews. Given this fact and the importance of accurate information (stated earlier), it is certain that eCom marketplaces would likely offer results matching our criteria, as mentioned above. How is Perfect Page Analysis or Content Benchmarking Done? Perfect page analysis is done by reviewing the contents of a product listing, such as the title, bullet points, product description, A+ content, etc. Content benchmarking reviews the brand’s score versus the competition in all such aspects. Analyzing these aspects helps brands review their market positioning’s possibility of consumer interactions, especially through organic keywords, best/worst performing sections, etc., and take measures to enhance the underscoring aspects. We analyzed the average search rank for SKUs of one of our ecommerce clients and discovered it was between 5-20. However, after post-reviewing these aspects and comparing them with the competitors through mScanIt, the brand discovered that using specific keywords in the desired number of times within the ecommerce product listings could alter their ranking. Our eCom Competitive Analytics team found the best keywords using share-of-shelf metrics, Google keyword planner, and Amazon PI keywords. After using the keywords, the brand SKUs ranked among the top three products under various keyword searches, which increased their product page visits and conversions/sales. Conclusion Brands that want to optimize their search results on eCommerce platforms and search engines must pay attention to page analysis and positioning of their SKUs. Measuring their results versus the competition would give an accurate picture of their score and ranking and help detect improvement areas. eCom Competitive Analytics offers such results to brands and insights that they can use to resolve their page analysis issues. Moreover, the automated solution detects such results in real-time and offers an option for exporting reports. For more information about the advantages of mScanIt for your brand, connect with us through email, or leave us a message in the comment or contact section. To know more, get in touch with our experts today!

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Building a Trustworthy D2C Community Platform this Festive Season

Old habits die hard. But the onslaught of a pandemic caused a significant change in habits and with new habits becoming the ‘new normal. This also caused a dramatic change in how brands reach their customers. The post lockdown scenario witnessed a significant surge in D2C brands setting up their online stores. D2C platforms have helped brands build a reliable and robust connection with their consumers. This power shift has caused a devastating effect on traditional retailers, with the retail graveyard getting more and more crowded. The consumers are online; that’s where a D2C platform becomes imperative for a brand to connect with their consumers directly. Studies have estimated that by 2024, retail-focused e-commerce will amount to $7 trillion in annual sales globally! Why? D2C methodology has become non-negotiable for brands and retailers as people will avoid walking into crowded stores. The joy and comfort of getting items delivered at their doorstep is increasingly becoming paramount, which means that the brand and customer relationship is now more critical than ever. D2C portals are no longer the prerogative of millennial buyers but have now transcended age, gender, location, and many such barriers. Therefore, building a brand’s credibility is naturally the next step for brands to increase their top and bottom line. Brands ahead of the curve are now building communities online to further their reach and establish trust with their customers. But, as the festive season nears, there are bad actors or maybe even competitors waiting to take home their ‘share’ of revenue and hurting your brand’s reputation. How? BOT Signups: Scammers use BOTs to sign up for such communities for various reasons. These range from potential cyber security issues to scams. In some rare instances, it could also be a regressive competition tactic to downgrade its reputation. Fake Offers and Coupons: Throughout the year, especially during the upcoming online festival sales season, fake offers and vouchers are spread like wildfire exploiting the power of chatting applications and other social media channels. These are hacks and click baits to generate traffic on poor and inappropriate websites and potential channels of installing malware on smartphones and laptops. Account Takeover or ATO Protection: Fake sites and forms are floated by scammers infringing the brand identity to disguise as an authentic brand outreach to its community members. They fill up details on signup, and scammers take over the account with genuine credentials. They can then consume the loyalty points and run a calling scam on behalf of the brand, sharing account facts like the history of purchase, etc., to establish a genuine and authorized brand representative for further cheating, which is usually monetary. Fake Engagements: BOTs are also being used for spamming with comments, likes/dislikes, etc., for changing the sentiment of an engagement. This spreads wrong information and risks losing potential buyers who research products and features by reading these comments. Database Collection: Fake look-alike websites are launched by scammers with subtle changes in URLs and very aggressive SEM (Search Engine Marketing). The potential community members search for the community portals and land up infringed websites where the scammers collect data for further frauds and scams. This database is also sold to tele-calling agencies, increasing the threat of unsolicited calls. The onus lies on the brand custodians and community owners to proactively safeguard from any potential harm to the identity and privacy of their community members. As responsible brands, it should be one of the critical focus areas of the digital transformation process of organizations to implement such systems giving communities confidence of engaging more openly and safeguarding the entire digital ecosystem.

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Importance of Genuine Reviews on E-commerce Portal

How it affects your brand’s ROI and safeguards Brand Reputation and Safety A recent study by Reprise which was conducted across Asia-Pacific highlights the shift in the pattern of a consumer when it comes to online shopping, especially during the pandemic. It suggests that the shift from offline shopping to online shopping is set to become a permanent change in retail consumption.   Covid19 has indeed accelerated online behavior in brands and consumers alike. The study reveals that the majority of the consumers look at online ads to discover new brands and products, while social media plays a key role in increasing the brand’s visibility. Not just this, product reviews top the list to influence a buyer’s decision. In India alone, 64% percent of online shoppers look at genuine customer reviews about a product before making a final decision. Product rating and consumer reviews add an extra layer of trust to secure the customer journey, thus enabling a customer to complete the checkout process. Why do reviews matter? UGC (User-generated Content) is a pool of valuable consumer insights. Brands can leverage these insights to improve, ideate, and innovate products and services for their consumers whereas reviews act as a bridge of loyalty between a consumer and a brand. Another study indicates that 92% of shoppers trust organic user-generated content over and above traditional advertising. This gives a brand an opportunity to increase brand credibility and also save time and money which otherwise are spent on other marketing channels. Consumers who are influencers enjoy reviewing products online for it allows them to gain social recognition, especially in today’s digitized era where eCommerce intelligence plays an important role and every individual wants to become the next go-to influencer. More often than not, brands also incentivize their genuine customers to share their reviews in exchange for a coupon or discount code. In short, people consume a plethora of content when they shop online and a brand has to establish its credibility among its buyers to scale its business, via genuine means. Fake reviews vs brand reputation vs Trust Research estimates that online reviews will influence $3.8 trillion of global-e-commerce spend in 2021 and the direct influence of fake online reviews on global online spending is $152 billion! Phew! Trust is the only factor that binds a brand and consumers together. While looking for a product, if consumers do not find a review or any bad review about a product, skepticism comes to play. That’s pure-play human psychology. Brands believe that by faking good reviews on the eCommerce pages they will attract consumers, they don’t realize the fact that today’s consumers are smart enough to differentiate between a verified review vis-à-vis the ones injected by bots. Using similar wordplay such as ‘excellent product’, ‘great product’, ‘worth buying’ and more such (fake) reviews injected by bots, it’s a clear indication to the customers that these are not-so-genuine reviews, thus customers end up alienating the brand and losing their trust in the brand FOREVER. This in turn hurts the brand reputation, credibility and ultimately affecting the ROI. Fake reviews are the final nail in the coffin for a brand. Once a shopper suspects the brand of having fake reviews, trust comes to question. In today’s era of eCommerce intelligence, it is of utmost importance that brands uphold consumer trust, provide them with adequate information and genuine reviews of their products which will ultimately translate into profit. And it’s not just a brand that may indulge in fake reviews, degrading content by competitors adds to the fake review menace to put the brand down. Automated submissions, bot programming, trolling activity, all such issues have infiltrated the e-commerce industry The Solution E-commerce is the viable channel for retailers in this new normal. Rising eCommerce transactions invite far potential fraudulent activities which affect the revenue and consumer trust. mScanIt e-com analytics tool by mfilterIt is packed with AI-driven technology which helps eliminate fake reviews and combat the scourge of fraud and deception. The tool leverages machine learning to identify fraudulent activities and protect the users and brand from fake reviews on eCommerce marketplaces. It is imperative to take necessary steps by investing in the right technology to minimize risks and ensure brand reputation to garner authentic users. Tools like mScanIt not only help to review the product page but also assist in the customer acquisition funnel and beyond! It’s to act now. Get in touch with us to understand the eCommerce intelligence solution and how can we ensure your brand’s safety and credibility and establish trust among your customers.

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Why Do You Need a Perfect Page Analysis for your Ecommerce Product Page?

Avoid cart abandonment issues with mScanIt e-commerce competitive intelligence solutions. Covid19 has caused a major shift in shopping patterns – over 65% of people now prefer online shopping over a traditional brick-and-mortar store. With this shift in trends and preferences, it has become more important than ever to cater to your customers in a way that will lead to sales in an online environment. Sadly, brands and retailers are clouded by a plethora of assumptions about how their consumers shop for the products. There’s only a little (negligible) attention paid to the shopping experience, placement, product details, and many other elements which account for sales. This becomes a major concern for brands and retailers who face cart abandonment issues. An average cart abandonment rate for online retailers goes as high as 80%. One can only imagine the potential revenue loss faced by the platforms, sellers, and loss of trust for the brand from the consumers’ perspective. Cart abandonment not only means lower revenue but accounts for increased acquisition costs. Imagine walking into a physical store. You simply find your way to the product that you require, read the description, hold the package in your hand to understand the look and feel, and finally end up buying the product. Now, with a shift in shopping patterns, it is imperative to replicate the offline experience in an online environment. That’s where the concept of a perfect page analysis comes into the picture. Your product page on the e-commerce site has about 10 seconds to capture the attention of its potential buyer. And that can only happen (also to avoid cart abandonment issues) when you have a perfect page that appeals to the user. What is a Perfect Page Analysis? A perfect page analysis helps better the product experience in an online environment that directly helps boost sales, enhance product viewability, and increase product ranking, thus building a strong brand. Parameters of a Perfect Product Page The Mscanit eCommerce competitive intelligence tool helps you benchmark your product page on any eCommerce website across various parameters: 1. Perfect product description (number of words) Long gone are days of lengthy crafty descriptions. Studies indicate that page visitors read about 15-20% of the text on any page. Users simply scan for key information. The tool ranks the product description basis the words, context, and word count. 2.Desired number of product images and videos It becomes difficult to assess the product quality, size, content written on the product, and many other such information which can otherwise be easily understood in an offline store. mScanIt helps in assessing the desired number of images and videos you need to compensate for the physical feel of the product thus giving the customer better clarity and information about the product. 3. Placement of the content (‘The fold’) With the proliferation of different shapes and sizes of devices such as laptops, mobiles, desktops, etc, it is important to understand the placement of the texts on your product page. This is because the required product information shouldn’t flow down to the bottom of the page as the user scrolls down. The tool ranks your page in terms of content placement which contributes to the user shopping experience. 4. SEO friendly keywords Having SEO-friendly keywords is the nervous system of your product page. We can’t emphasize enough the SEO aspect to get that perfect page for your business. The tool ranks your page basis the keywords used in context to the product displayed thus giving a fair idea to where the page stands. The tool not only ranks the above-mentioned parameters for the product you cater to as a brand but also helps you assess your competitor’s ranking. All this information when compiled together, helps brands make data-driven decisions to succeed on e-commerce platforms and also aid in cart abandonment problems. Having the perfect page is the DNA of your e-commerce business. Book a trial with us today to get your perfect page analysis done.

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Your Go-To Guide for E-commerce Competitive Intelligence – Part 2

Top 4 ways to succeed in your e-commerce business Businesses don’t build and succeed in a day. It takes sheer determination, persistency, and the right mix of tools to become relevant. Such tasks are often very challenging and time-consuming in nature but in order to grow, it is important to grab all the possible opportunities and stay ahead of the curve. mScanIt helps businesses uncover powerful insights for brands, sellers, retailers, and the marketplace. Take in charge of your business by automating vendor management, price listing stock availability, and much more. In order to succeed, every business should be able to track the following parameters: Discoverability Availability Visibility Search Analytics Execution Compliance & Brand Safety Performance To mark your presence in the e-com marketplace, monitoring and banking upon competitors’ weaknesses and strengths give added advantage of becoming the go-to brand. mScanIt gives an in-depth Ecommerce competitive intelligence and helps your business track all the above parameters, not just for your business but gives insights into your competition’s business. The dashboard translates data into actionable insights and reports to help you strategize your next move.   Let us have a look at the ways in which mScanIt can become an effective tool to help your e-commerce business succeed. 1. Monitor Competitor Pricing in Real-time It all makes sense why successful entrepreneurs talk about having an eagle’s eye of the business ecosystem. The tool helps your business in keeping an ‘eye’ on how your competitors are pricing their products which will help you make informed decisions about your line of products. This intelligent tool helps in tracking, comparing, and analyzing the prices in real-time across numerous competitors. Business strategy can be formulated basis competitor’s pricing strategy so as to when should you lower or increase the prices. For instance, a certain product that is in high demand and no other competitors cater to the audience, your business can increase the product price to capitalize on the opportunity. 2. Product Availability Have you been observing that the retailer is re-stocking your competitor’s product more often than he stocks your product? Or is your direct competitor frequently re-stocking a product on specific days of the week? The tool will help you analyze the products which have gone out of stock on the retailer’s website, the days it’s been unavailable, and what’s the ongoing conversation between the retailer and your shoppers about the unavailable products. It will also help you analyze the reasons behind why your direct competitor is more preferred by the shoppers. 3. Customer Reviews Customer is king and they’re the ones driving fuel to your business. Product reviews offer tons of actionable insights. The tool help you monitor not just your product but what reviews are being given to your competitor’s products. Based on the feedback you can improve your product line and even target customers who’re unhappy with your competitor’s products. One can also gauge insight into the new entrants who’re faring well in terms of customer reviews which can then be worked upon in your business to improve the satisfaction score. 4. Offers, Promotions, and Ads Witnessing a dip in your loyal customer base? This could be because your competition is taking over your loyal customer base by offering them better rates or wooing them with different schemes and offers. The tool will keep track of any offers and promotions undertaken by your competitor to help you make informed decisions and also help you track your promotional campaign results in terms of output generated. To stay relevant and lead the race of success, it is important to know all about your competitors. Whether it’s about growth strategy or analyzing the products, automated tools similar to Ecommerce Competitive Intelligence help in bringing valuable insights which benefit in better positioning of your brand and add credibility among your customers. Book a trial with us today!

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Your Go-To Guide for E-commerce Competitive Intelligence – Part 1

2 part series to succeed in e-commerce business “Only a fool learns from his own mistakes. The wise man learns from the mistakes of others.” – Otto Von Bismarck Competition keeps a business on its toes. From bringing in new product line categories to scouting for consumers (and engaging old customers), the idea is to become the go-to choice for your customers. Online shoppers are merciless beings (no offense) as they’re spoiled with a plethora of choices and offers. While shopping for their requirement, if the competition’s business appears before your business does, you tend to become a history for them. In today’s world of free-market and internet accessibility, e-commerce has become a lucrative choice for shoppers and businesses alike. No matter what product you offer, there will always be 20 other websites to offer similar products that are trying to woo customers with varied schemes and offers. The competition is pervasive and if you do not keep a close eye on your competition, there’s a good chance that your business will no longer be in the competition in times to come. The E-commerce business is in cut throat competition. Every business must have its eyes and ears everywhere, all at once. Understanding Ecommerce Competitive Intelligence Understanding the competitor is not quite an easy task as it may sound. Although every query is a click away, however, the idea is to first understand the kind of competition you face. Direct competitors are those businesses in the competition who sell the same products and services as your business does. Indirect competitors are businesses that do not sell similar products as your business but satisfy the same customer need. The sweet spot is to determine how your business offerings fare in comparison to theirs and what are the differences stand out. Ecommerce competitive intelligence, therefore, is a strategic understanding of your business in the marketing related to our competition. What’s your business like, who’s your competition, what are they selling and at what price, product availability, discount, and offers; there’s a wide range of intelligence that is gathered and the same information is put to use to outshine your competitors. Gathering effective competition intelligence in today’s barrage of marketing and avalanche of digital marketing techniques requires a dedicated team that will monitor and report data in real-time. The difficulty arises when such processes are done manually which is cumbersome and time taking. By the time all such data is gathered and analyzed, your competition might have already wooed your loyal customers making your business redundant. Automation is the key Processing massive chunks of data manually is nearly impossible. As you start scaling your business, processes become more dreadful with repetitive tasks. Taking care of product availability, vendor inventory, order dispatches, packaging, every task has to be on point all the while staying on top of customer service and reviews. Apart from managing your own business, it is also important to keep a close check on the competition to better position your services. None of this is practically possible by employing manual processes. That is where automated tools such as mScanIt offer optimized analytical support for your e-commerce business to succeed. It is imperative to analyze your e-commerce business through the right mix of relevant insights, including, competitor price and discount comparisons, RoI on ad-spends in marketplaces, automated reports. Not just this, such tools also help businesses in finding USP (which might be different than what the business thought), analyze your competition’s weaknesses, and explore possibilities to tap into untouched market segments.

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digital-ecommerce

PepsiCo’s D2c is a Big Sign of Digital Commerce Becoming Mainstream for Brands

PepsiCo announced two new direct-to-consumer offerings to shop directly online. So far, the approach of brands that existed prior to the digital era has been lukewarm about digital platforms. It’s been more about feeling better to be there as well as feel the FOMO. However, the actual sales expectations have not been much. Typically, such businesses don’t sell more than 10% online and still depend heavily on brick-and-mortar retail.   Well, they are not wrong in doing so. That is where the customer has been so far. For the online, the strategy has been to hook on some of the popular marketplaces with very soft objectives. It was more like just tick-marking one of the checklist items.   The COVID-19 situation has made brands realize that irrespective of whatever penetration they have in the offline channel, online can bring a much-required and reliable direct connection with the customer. This has many advantages for a brand.   The most important benefit at the moment is sales fulfillment. Brands come to know where the opportunities are in terms of demand and align everything at their disposal to fulfill that. Other advantages include building a direct connection with the customer, so learning a lot about them. Also, the supplies right up to the shelf level can be curated and connected with the demand. This way customers can be pampered more by exactly delivering what is being looked for.   Whether the brand will continue to engage with aggregate marketplaces or not, is too early to debate. However, it appears they will continue to be present on these marketplaces and built upon a direct online presence as well.   This is not the first journey for many brands. They have been digitally active primarily through social media platforms to engage directly with customers for their feedback, messaging, and communication. Now they are adding one more important layer of selling directly to the customer. This is going to disrupt the traditional channels where we have many layers of intermediaries.   Disney, for example, has its Direct to Customer & International program which is redefining the business of entertainment content. Even if the production house would be the same, the content would always be location-driven and the libraries Disney would be having in the US are entirely different than what they have in India, as an example. Much of it is done with the distribution network in each country which pushes what they feel will sell rather than what consumers want.   Going direct to the customer gives Disney the power to deliver content irrespective of any borders and actually sense the pulse of the customer, who is now a global citizen and wants no disparity between what could be consumed in India or the US.   Brands will have to reach the right customers and know a lot about them and their preferences. These newcomers will have to take a lot more cautious approach while going directly online in terms of challenges like ad fraud and brand safety. The digital marketing learning curve has just begun for these traditional brands while the aggregate marketplaces are digital-only/digital-first organizations that have a much-evolved understanding of the complexities of the digital maze which is behind the application or service.   PepsiCo and many other brands that will go Direct-to-Consumer in the next few weeks or at least months will have to proactively deal with ad fraud and brand safety. This is because their customer will come for a particular purpose on their platform, so discovering the right and genuine customer will hold the key to success.   On aggregate marketplaces, the customer can still find many other products (reasons) to connect even if the primary hook did not meet the expectations. More so, the brands that are digitally evolved are losing anywhere between 25-35% on account of ad fraud, there are chances that newcomers will lose more.

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