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Beverage Brand Boosts eCommerce Presence with mScanIt

Case Study, E-Commerce /

mScanIt digital commerce intelligence solution, mScanIt, proved to be a game-changer for the multinational brand, addressing the challenges of optimizing product pages across diverse platforms. As digital landscapes continue to evolve, leveraging intelligent solutions becomes imperative for brands striving for a perfect page analysis and enhanced online presence. The success story of this brand highlights the transformative impact of mScanIt in achieving digital excellence. Download Submit

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boost-product-discoverability

How to boost product discoverability with keyword recommendation

Leave a Comment / Blog, Digital Shelf Analytics /

Most shoppers know what they want, approximately 43% of shoppers go straight to the search bar Whenever we want to buy anything online whether it is a grocery item, a gadget, or a pair of shoes, we would invariably type in the words that describe what we are looking for. It could be ‘black running shoes’ or ‘basmati rice,’ or ‘best smartphone under 50k’ and so on. Typically, what customers look for is the type of products and often not a specific product from a particular brand. In the eCommerce setting, the search results will show a brand’s product in response to a query containing such organic keywords only when the brand has integrated the right approaches toward SEO keywords along with key elements that makes products more discoverable. What is Product Discoverability? In the e-commerce landscape, large aggregator marketplaces have such extensive options for each type of product that the customers can’t look at each offering that matches the search. Even if you sell a white shirt and the customer is looking for the same on Amazon, they might not see your product. That is why brands need to understand the customers, and their intent to purchase a product, and then present the product closest to what the customers seem to be looking for. Smart product discoverability tactics enable brands to display the products likely to be the best matches for the customer’s search. When customers can see the right products faster and get better offers, chances are that sales conversions will be higher. Role of Keywords in Product Discoverability 1. SEO Optimization Product discoverability is critical for digital commerce players. Whenever customers search online for your type of products, they should be able to see the brand. This is what we can achieve through SEO optimization. The first thing that a brand needs to do is to use the right keyword. A keyword analysis is key to identifying the relevant keywords that the audience is most likely to use for searching the products. These tools would analyze search volumes, competition, and various other factors that can improve the search rank of the keywords that you use. Companies also need to analyze the keywords that competitors are using. When a competitor’s products are ranking high, you can analyze and find out what keywords are working best, and use similar keywords in your product listings. However, it must be kept in mind that the content used in your product description should appear genuine and contextual, and you must not stuff keywords for the sake of it. Usage of long-tail keywords (phrases that are more specific than generic) in product descriptions, titles, or tags, enables greater product discoverability to the real-time audience. Product titles are a vital aspect of this strategy and they must always be optimized through high-ranking keywords. Regular, real-time performance analysis of keywords would boost the share of the shelf in the digital commerce ecosystem, and the brand would be able to scale search rank in a way that reduces the need to spend more on keyword bidding. Most shoppers know what they want, according to a survey by Catalyst Digital  43% of shoppers go straight to the search bar which makes keywords more important for product discovery. Further, several obstacles in product discoverability can be overcome by smart SEO strategies. For instance, the search ranking of product pages is affected by the content, imagery, and information that is provided on the page. By using good quality images, text that is easy to understand, relevant, and authentic and the addition of further details about the product can lead to superior discoverability. 2. Expand The Reach of Products Expanding the reach of the product implies that it is made available to a larger audience through multiple channels. You can optimize product listings on e-commerce marketplaces like Amazon and Flipkart etc by improving titles, and tags, and adding images and videos that can better display the products. Another key channel to expand its reach is social media. Most digital commerce brands use platforms like Instagram, Facebook, and YouTube to engage audiences across different regions and boost sales opportunities. Running advertising campaigns featuring sponsored keywords on Google Ads is likely to help find more customers looking for products in the category that you offer. Such campaigns should also integrate discounts and promotions as consumers relish great deals that save money and deliver value. Such promotions also help in generating buzz and increase brand visibility. One of the most impactful options to expand product reach is to optimize the product listings for mobile viewers. Mobile commerce through smartphone apps is already big and enables users to find products. 3. Monitor the Brand’s Organic and Sponsored Discoverability Once the brand’s organic and sponsored discoverability is boosted, it is also important to monitor the same and continually analyze the performance for improvement areas and greater outcomes of the keyword bidding activities online. It is important to regularly revise and monitor keyword performance and keep replacing low-performing keywords with other relevant options. Using advanced AI-powered digital commerce intelligence tools with keyword recommendations to monitor search rankings, keyword performance, and discoverability with a comprehensive dashboard can exponentially boost discoverability. 4. Monitor keyword-based digital Share of Shelf performance Digital share of shelf performance monitoring requires constant tracking of the product/brand visibility in the SERP. Setting up tracking through an advanced digital tool that would help in tracking search volumes, and analysis of snippets, images, and videos to help in the identification of best-performing content is essential. At the same time, one needs to monitor the share of the shelf for the competitors and as mentioned earlier, analyze their keywords and content strategies. 5. Track and analyze discoverability trends vis-à-vis competition across e-commerce marketplaces It might be challenging to track and analyze the discoverability of your products on eCommerce marketplaces, especially in comparison to the competition, but through a smart and strategic approach, it is doable. What you need is to clearly define the metrics that have to be tracked. Whether

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ad-fraud

Ad Fraud: The Digital Advertising Industry’s Biggest Battle Yet to Win

Leave a Comment / Blog, Digital Advertising /

That’s the estimated amount of money advertisers are expected to lose this year because of ad fraud. While ad platforms are getting better at detecting such fraud, fraudsters are also coming up with more innovative, hard-to-detect ways to commit fraud. These days, fraudsters employ a variety of sophisticated techniques to fool advertisers. Even modern ad fraud bots have become sophisticated. These sophisticated bots have authentic user/device IDs, that can perform complex actions, and mimic human behavior almost perfectly. Entire communities of cyber criminals, backed by handsome development budgets, are engaged in ad fraud. Using Google Ad Traffic Blocking is a good way to protect your ad campaigns, but it is not enough. Let’s understand how: Loopholes In the Google Ad Traffic Blocking Google Ad Traffic Blocking allows you to block ad traffic from specific sources. This means you can block traffic from known sources of fraudulent traffic. While this sounds great in theory, this strategy has a number of problems: – The list of sources of fraudulent traffic is constantly growing. Nearly half of the traffic on the web is bot traffic, and bad bots account for 39% of this bot traffic. As you’re reading this, there are hundreds of fraudulent websites being created. By the time you add new websites to your ad traffic blocking list, new ones will already be in operation. – Many advertisers depend on their Google Analytics data to detect fraudulent traffic sources and use Google ad blocking to prevent their ads from appearing on these websites. This isn’t a sustainable strategy. It is almost like you are paying the ad platform to learn about fraudulent traffic sources. Depending on the size of your ad budget, such a strategy can potentially cost you thousands of dollars every month. – The combination of Google Analytics and Google Ad Traffic Blocking only works for sites using simple bots. It is much more difficult to detect the activity of sophisticated bots manually. – While Google does not release how it tracks fraudulent clicks, many experts believe it uses IP addresses. If that is the case, fraudsters can simply change their IP address and avoid being included in the Google Ads exclusion list. Marketing professionals and ad platforms realized long ago that they must evolve to put an end to ad fraud. To that end, there have been a number of innovative attempts in recent years. Let’s examine some of these and determine if they are truly effective. Methods Used by Marketers and Ad Platforms To Combat Ad Fraud 1. Ads.txt Ads.txt is a public text file that allows publishers to identify themselves as authorized publishers and prevent spoofed inventory. Unfortunately, the use of Ads.txt did little to stop ad fraud. Besides major sellers like Rubicon, most publishers also allow other “resellers”. You can find these resellers in almost every Ads.txt file. These resellers are not required to disclose the names of the advertisers, they are selling their traffic too. This means that they could be reselling the same traffic to you and some other parties. Moreover, fraudsters have found many ways to conduct fraud using Ads.txt files. 404 bot is one of the most famous instances where fraudsters have launched entire bot networks designed to surpass ads.txt protection. 2. Play Protect Play Protect was another initiative by Google, designed to potentially prevent the release of fake and malware apps on the Android Play Store. Play Protect scans applications for malware and other threats before allowing them to become available for download on the Play Store. While this effort did stop some obvious forms of malware and fraud on the platform, it has not been very effective. The proof of the same lies in the fact that there have been many cases of ad fraud on Google’s Play Store and even Apple’s App Store in the recent past. 3. Fake Account Prevention Just like Google ads face issues with fraudulent publishers, social media platforms are plagued by fake accounts. The issue got serious attention when the Elon Musk-Twitter deal almost fell through because Twitter (allegedly) failed to disclose the real number of fake accounts on the platform. Social media platforms claim that they routinely run checks and purge fake accounts on their platforms. However, new fake accounts pop up just as quickly as old ones are removed. While it is true that creating fake accounts is relatively difficult these days, it is still easy enough to be done at a scale. Why Is Ad Fraud Hard to Stop? Ad fraud is hard to stop for multiple reasons. For one, there are significant monetary benefits associated with successfully committing ad fraud. This motivation makes fraudsters stay committed to finding new ways to steal advertisers’ money. Another hard reality is that some ad platforms may let a small percentage of bad traffic through to inflate numbers. After all, the only one losing money because of ad fraud is the advertiser. Finally, as fraud techniques and bots become increasingly sophisticated, detecting, and preventing fraud will only get more difficult. So, what are advertisers supposed to do? Should they accept that they cannot do anything about ad fraud? Quite the contrary. Just like fraudsters have committed teams and communities constantly finding new ways to commit fraud, you need a team on your side that is committed to preventing said fraud. mFilterIt’s ad fraud detection tool enables the detection and prevention of invalid traffic in real time. In other words, with mFilterIt, you can not only identify bot traffic coming to your ads, but you can also prevent its impact, essentially saving your precious ad budget. Our tool employs AI, ML, and data science capabilities to detect and prevent ad fraud. Conclusion Ad fraud is constantly evolving, making it incredibly difficult to detect and prevent. However, combating ad fraud isn’t impossible. Advertisers need to go beyond traditional methods to survive in this ever-evolving digital ecosystem impacted by malicious elements like bots. With an advanced ad fraud solution, advertisers can ensure that sophisticated bots cannot sneak under their noses

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perception-navigation

The Power of Perception: Navigating Brand Safety in the Era of Fake News

Leave a Comment / Blog, Brand Safety & Protection /

Fake news is no less than a plague in the online ecosystem. The list of people and organizations suffering from fake news seems to be growing indefinitely. However, digital advertisers have been a part of this list for some time now. That’s right. Even if your brand has nothing to do with politics or the ongoing current events, if you are engaged in digital advertising, your brand may suffer harm because of fake news. More specifically, fake news can lead to long-term reputation harm for brands. If that sounds alarming, it is because this is an alarming matter, and in this article, we will be diving deep into the details. Let’s start with the basics: What is Fake News? While there’s no fixed definition for fake news, the term refers to any piece of misleading information. When you search for the term on Google, the first result comes from a Wikipedia article dedicated to the subject. The article mentions that making ad revenue is one of the top reasons to use fake news. Here’s the extract, verbatim: “Fake news is false or misleading information presented as news. Fake news often has the aim of damaging the reputation of a person or entity or making money through advertising revenue.” So now we know that fake news can hurt a brand reputation and has something to do with advertising. Let’s dig deeper. How can fake news impact the brand’s reputation? If a brand’s advertising/messaging appears on a website that peddles fake news, the reputation of that brand may diminish in the minds of its consumers and prospects. Not surprisingly, this sentiment is not limited to fake news. If your ads are appearing on websites that publish hate speech content, conspiracy theories, and other forms of skewed information, you may be unknowingly causing damage to your brand reputation. This trend is not just limited to sentiments. It is causing real and serious damage to brand reputations, which is hurting the bottom line of advertisers. Over 80% of UK consumers surveyed say the ‘responsibility of ad placement lies equally across the supply chain.’ These consumers have also stated that they will stop buying from brands with ads next to hate speech, fake news, violent content, and even controversial political views, among other similar topics. Alarmingly, less than half of digital advertiser have clear guidelines to avoid advertising next to misinformation or hate speech. How might you be funding fake news/misinformation? Consumers hold brands responsible for vetting where their ads are appearing. This is because many consumers (correctly) believe that the ad budgets allocated to these websites keep them alive, enabling them to continue spreading false information. This means that if your ad appears on a website that publishes fake news, you may unknowingly fund its efforts to spread the said fake news. Global Disinformation Index (GDI), in 2019, estimated that around $235 million of ad budget is given to websites that publish and spread fake news every year. Considering that nearly 500,000 new websites are popping up on the internet every single day, the above number has undoubtedly inflated exponentially in the past three years. Nearly a year ago, GDI published another report about how ad tech giants are serving ads to (and thereby funding) websites that spread misinformation regarding the ongoing Russia-Ukraine conflict. The same companies were also named in a more recent report about ad tech companies funding websites that spread misogynistic disinformation. While GDI does not name advertisers in their reports, most consumers on the web aren’t aware of how digital advertising works and blame advertisers for funding the spread of misinformation and fake news. There is a gap between consumers’ expectations and what is being achieved with brand safety best practices. How to Combat the Impact of Fake News? Every entity involved in the digital advertising supply chain has the social responsibility to ensure they do not knowingly or unknowingly support the spread of fake news. So what can advertisers do? For starters, advertisers using platforms like Google, Facebook, and Bing can manually check where their advertisements appear. All these platforms allow advertisers to customize their placement lists, so you can simply remove the problematic websites from your placement lists. You can also add known publishers of fake news to a blacklist. It is also a good idea to start working on company-wide guidelines designed to avoid ad placements on fake news websites. However, if you are using third-party ad platforms, then manually vetting every publisher can be unrealistically time-consuming. This is where brand safety can come in handy. mFilterIt’s digital brand protection solutions help advertisers advertise in safe ad placements. The solution uses the capabilities of AI and ML to validate the content beside which the ad is placed and ensure it is GARM (Global Alliance for Responsible Media) compliant and contextually relevant.  Conclusion While fake news may seem like a problem that has nothing to do with brands, the case is quite the contrary. As brands continue to spend their advertising dollars without vetting publishers, the monetary incentive for publishers to publish fake news and hate speech is only going to grow. Brands must take a stand against the spread of fake news, realize their role and responsibility regarding the same, and employ relevant solutions that enable holistic brand protection. Get in Touch to learn more about the Brand Safety

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guard-your-wicket

Guard Your Wicket: Why Digital Advertisers Need to Be Vigilant Amidst The Cricket Fever?

Leave a Comment / Blog, Digital Advertising /

The Cricket Fever is Unstoppable!   From IPL to the World Cup, the audience goes all gaga to see their favorite teams playing. The advertising world also goes into a frenzy during this time and wants to capture the attention of the “Cricket Heads”. The pitch might be clear on the ground, but the pitch in the advertising world has hurdles at every step.   While the advertiser spends meticulously, the fraudsters also look forward to stealing their money and having a gala time. Over the years, these scamsters have evolved and adapted more advanced techniques to steal the advertiser’s money.   In this blog, we have covered some of the advanced techniques of ad fraud and brand safety threats happening across the gaming and betting industry which is most impacted during the major sports events. Digital Threats During Sports Events 1. Rise in Fake Accounts The IPL and World Cup season is much awaited in the advertising world as gaming/betting advertisers spend heavily to ensure they are part of the game. However, the advertisers are hardly able to make a sixer during this time as the scamsters are also ready to make them go clean bowled. They are the most active during this time and look for all the best opportunities to steal the ad spends of the advertisers. And one of their easy-to-execute techniques is using disposal email addresses and phone numbers to create fake accounts.   Here is an insight from an analysis done for a leading gaming app: Based on the data extracted, mFilterIt detected sign-ups occurring from similar-looking email addresses in less than a minute interval. This activity was suspicious, and we detected the patterns to identify bot activity which was eventually impacting the performance of the gaming advertiser.   These disposable email addresses and numbers are also used by fraudsters to commit referral or coupon fraud which eventually hurts the brand’s image among loyal consumers. The brands run referral programs to bring in new users and retain loyal users. However, due to fraudsters’ involvement, these programs are often manipulated, and genuine users cannot use these benefits further blaming the brands. 2. Event Spoofing Beyond the misuse of disposable email addresses and phone numbers, the fraudsters have another winning move that can help them win the cup (in this case advertisers’ ad spends). They use advanced fraud techniques like SDK spoofing to commit event spoofing.   In this case, the scamsters often manipulate the events like sign-ups to get their payout. The advertisers are under the impression that their apps are being downloaded by genuine users, but the reality tampers. The publisher receives their payout, but the advertiser neither gets the genuine audience nor the growth. 3. Use of Misleading Ads The last season of IPL saw a massive surge in misleading and manipulated ads run by fraudulent affiliates/influencers to lure innocent users. ASCI flagged 285 real-money gaming ads on social media on the account of violation of the ASCI guidelines of March’22. Furthermore, 14 ads were found as violating ASCI during the IPL on both Television and OTT. This year, the government has become more stringent about the ads run by gaming and betting platforms. There has been a rise in cases where these platforms leverage news content or eCommerce promotions as a disguise for betting-related advertisements.   The game season is the best time for fraudsters to leverage the brand’s name to commit fraud and enjoy the benefits. Whereas the brands have to pay the price in the form of wasted ad budget and tarnished brand image resulting in loss of consumer trust. 4. Brand Reputation at Risk Misleading ads by fraudulent affiliates are a real problem. Another behind-curtain fraudulent practice is where the brand’s ads run on illicit or adult websites.   An ad of a legitimate brand appearing beside obscene content is a brand safety nightmare. In this situation, often the consumers assume that the brands have placed their ad beside illicit content consciously and they are not concerned about their consumer’s safety. This leaves a deep impact on the brand’s reputation as the consumer questions the reliability of the brand. 5. Organic Traffic Stealing Apart from misusing digital brand assets, these Sports events are also the “hattrick season” for fraudulent affiliates/publishers. During this time, usually, the brands put money on search advertisements introducing “exciting offers”. The fraudsters use this moment as an opportunity.   They bid on the brand’s keywords to appear above the “legitimate brand” in the search results and divert their organic traffic to their website resulting in organic traffic stealing. This also increases the bid prices of the brand keywords and the bhas have to pay more for their branded keywords. Don’t Be ‘Clean Bowled’ this Season Sporting events have been the “festival of joy” for fraudsters as advertisers spend heavily during this time. To safeguard the ad budgets and protect the brand reputation, the advertisers need an advanced solution to validate ad traffic and ensure that the ad is placed in a safe environment.   mFilterIt provides advertisers with this transparency to make efficient business decisions. With cutting-edge and innovative media validation solutions, advertisers can validate their ad traffic and eliminate invalid traffic to target only the audience that matters. It also helps the advertisers to ensure their ads are placed in a GARM-compliant environment and are protected from brand safety threats.   Take quick action to make the best out of these sporting events in 2023!

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digital-real-estate

How a major Real Estate player countered a massive threat of impersonation and brand infringement across digital channels.

Case Study, Ad Fraud, Brand Protection /

The real estate sector was leveraging digital platforms to generate interest and leads from potential buyers. But, came across a massive threat of impersonation and brand infringement across digital channels. For a real estate sector, where reputation is the success mantra, this is a nightmare! With mFilterIt besides a fake and unauthorised website, which used the brand’s name along with the project name in the domain created, the other issues was also highlighted and reported Fake / unauthorised social media handles promoting the properties of the real estate brand.Fake / unauthorised call centre numbers on social and other mediums for interested buyers to make an inquiry. Download Submit

How a major Real Estate player countered a massive threat of impersonation and brand infringement across digital channels. Read More »

stay-safe-online

Stay Safe Online: How to Protect Your Website from Domain Infringement

Leave a Comment / Blog, Brand Safety & Protection /

Business websites first came into prominence in the 1990s, and the internet houses billions of websites, webpages, forums, etc., that pertain to brands all over the world. Any typical brand website has content such as blogs, product descriptions, podcasts, white papers, reports, case studies, videos, images, etc. However, this proliferation of content also faces the challenge of website copyright infringement or domain infringement, etc. You may not realize the full value of the content on your brand website until you get complaints such as illegal or unsuitable content emerging on your website or customers being duped by a website that looked almost like a replica of your brand. After having spent a lot of time and money building the website and original content on it, it is unacceptable for any business to suffer from impersonation through either domain infringement or website copyright infringement. Not only that, scamsters can imitate your website design and imagery or logos on it to create a duplicate website that could be stealing the traffic meant for your business. The first thing to prevent such occurrences is to put a legal disclaimer on your website to highlight that all content is the intellectual property of the business. Various types of website copyright infringement and website trademark infringement risks can target brand names, website URLs, logos, designs, taglines, brand songs, and even product design that can be subject to IP theft. That’s why it is important to identify the most vulnerable areas to such domain trademark infringement and protect digital brand. Types of Threats on a Brand’s Domain 1. Domain Name Infringement: Domain infringement is the technique wherein imposters use a domain extension to create a website that has the same or similar domain name. for instance, one might have a “.com” address and someone might create a .net copy. Alternatively, misspelling the website name to make it look identical is a common threat faced by reputed brands with heavy web traffic. 2. Counterfeiting: Counterfeiting is achieved by creating a duplicate website of a brand by copying content from it to sell spurious or counterfeit goods. Despite all the quality check mechanisms, billions of dollars of potential revenue are lost by companies due to such digital counterfeiting. 3. Brand Impersonation: Social selling and brands engaging with their audiences through social media platforms, has become the common practice for all modern brands irrespective of their size or industry. Fraudsters take advantage of this and often indulge in brand impersonation to attract customers looking for the actual brand and its products/services. They can damage the brand reputation by creating fake social media pages claiming to be the official representatives of the brand, and such practices are also carried out on e-commerce marketplaces by them. How to protect the brand from Domain Infringement? Social media community watch – Brands that are great with social media presence are capable to engage their audience to capture a superior response and loyalty from them. There is a very high chance that the audience members would notify the marketers if they spot any fake page, website, or social media profile in their brand’s name or even a lookalike. Taking legal steps – Website copyright infringement is a serious offense, and companies suffering from it can take punitive legal action. Marketers need to understand the legalities and what options are available to a business if a violation of the Copyright Act is noticed. Using an infringement identification tool – Apart from the manual efforts, it is essential for brands to partner with an advanced and automated solution to combat the ever-evolving threats. With an AI/ML brand safety tool the brands can identify the anomalies with accuracy and take immediate action. mFilterIt’s brand protection solution uses open-source intelligence capabilities to scan through the web including the dark web and identify infringement cases and takedown them immediately to protect the brand digital presence. Way Forward The limitless market access available through online platforms and the business growth opportunities on digital media are immense. However, brand infringement is a perennially looming threat that can affect any brand’s reputation, revenue, and consumer trust if it is not detected in timely and appropriate action is not taken to protect the brand. Go ahead and adopt a ‘better safe than sorry’ approach by deploying market-leading end-to-end brand safety tool to prevent domain infringement and advertise fearlessly in the digital world!

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ecom-management

Next-Gen Solution for eCom SKU Management of a Leading Bakery Brand

Case Study, E-Commerce /

A leading Indian bakery brand with wafers as its highest-grossing or hero product. The company competes with significant players in the FMCG industry. Upon analyzing the product availability, the brand found that the product availability across e-commerce platforms was around 36% across the country. With mScanIt stock management of hero products became seamless and highly effective. The brand could maintain its competitive edge in the key product category. Insights enabled the brand to take corrective measures for stockouts, specifically for authorized sellers. Download Submit

Next-Gen Solution for eCom SKU Management of a Leading Bakery Brand Read More »

brand-boost

How An eCom Brand Boosted Discoverability by Monitoring it’s Sponsored ‘Brand’ Keywords?

Case Study, Digital Commerce Intelligence /

An FMCG conglomerate with the largest influence in South-East Asia was bidding on its brand keywords across e-commerce platforms like Tokopedia, Lazada, Shopee, etc. It only had access to the analyticsoffered by the marketplace, specifically campaign performance. The brand wanted to know factors that were influencing the buying decision of the online shoppers beyond the analytics provided by the e-commerce platform. mScanIt e-commerce intelligence, provided an in-depth analysis on discoverability and Share-of-Shelf (SOS), which is one of the biggest factors influencing the buying behavior of an online shopper. SOS monitors the discoverability of the product listings on e-commerce marketplace based on brand, competition, and generic keyword searches. Download Submit

How An eCom Brand Boosted Discoverability by Monitoring it’s Sponsored ‘Brand’ Keywords? Read More »

customer

Fake Customer Care Numbers A Nightmare For The BFSI Sector

Case Study, Brand Protection /

Fake Customer Care Numbers were a nightmare for a BFSI Sector giant. mFilterIt’s Brand Infringement Monitoring solution scanned over 2400 cities on the Internet (Google, Maps and reviews, social media, websites) to detect the presence of fake customer care numbers. Maharastra and Gujarat were high in such incidences with 667 cases, followed by Punjab, Delhi, and Haryana with 349 cases. West Bengal reported 290 incidences of brand impersonation. Over 2500 cases of fake customer care numbers were found on Google’s Q&A section. Download Submit

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