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A Mirage in The Desert of Digital Advertising: Will You Find Your Way?

Imagine strolling through a desert, thirsty for genuine leads and conversions. Suddenly, an oasis appears—a multitude of clicks, installs, and engagements. It seems like your marketing efforts are paying off, but is this mirage too good to be true? There are masterminds in the digital ecosystem that are going beyond the thinking capacity of advertisers to steal their money. They are becoming deceptive with their actions and weave a well-planned plot to ensure that the advertisers are unaware of the reality. As a result, the advertiser often believes what they see and continue investing ad spends on these “painted ad campaigns”. Though it gives high traffic, the advertiser’s ROI remains low. But let us throw some light on this cleverly created web of using the case of publisher A. Click Spamming: A Mirage of Good Traffic In the ad traffic mix, advertisers see some good traffic sources directed by publisher A. The advertiser trusts publisher A, and the publisher gets their payout. However, the reality is a bit twisted which advertisers often miss. In reality, the advertiser is paying for its organic traffic. To keep the advertiser in the dark, the publisher uses the technique of click spamming. Using this ad fraud technique, the publisher fires random clicks and steals the last-click attribution of the genuine source which is also known as ‘Organic poaching’. Despite the fraud happening in the background, the advertiser sees “unsuspicious traffic” in their ad campaigns. To make it more believable, the fraudulent publishers also use click spamming to meet hard KPIs like purchases. This leaves the scope of doubt for advertisers and the publishers get their payout. Bot Traffic: Orchestrators of Deception Too good to be true things are often questionable. Therefore, the publisher puts some stale traffic in their basket using bots. They inflate the ad traffic to meet the set standard of bringing high traffic. However, the abnormal patterns of bots/fake devices are recognizable. This keeps the advertiser under the impression that the incoming traffic is not 100% clean. While the advertiser successfully eliminates the invalid traffic with an ad traffic validation partner, the publisher still wins. Incent Traffic: Smokes and Mirrors The above cases were just the tip of the iceberg. After the publisher has successfully moulded the advertiser’s mind by showing both organic and bot-driven traffic, they take the final step of their illusion game. To hit that last pinnacle of trust of the advertiser, they run incentive campaigns. They put the advertiser’s campaign on incentivized platforms in order to meet the soft KPIs. Usually, the click-to-install/action rate is high in incentive campaigns. However, the lifetime value of the user is often low as they install the app to avail the benefits associated with it. Therefore, the quality of traffic is low. How To Come Out of This Mirage? Advertisers can take action against bot traffic with a basic ad traffic validation partner. They can help to evaluate the quality of traffic based on bot-pattern-based analysis. However, these validation partners often fail to detect sophisticated patterns like click spamming and incentive fraud. These fraud techniques impact the quality of events and eventually, skew the analytics of an ad campaign. They create a “good traffic scenario” for the advertiser to stay unaware of the reality behind the smoke screen. Therefore, to combat sophisticated fraud activities, advertisers need an advanced ad fraud solution that is capable of detecting invalid traffic across the funnel and going beyond the traditional methods of ad fraud verification. mFilterIt – Your Mirror of Reality Arm yourself with mFilterIt’s ad traffic validation solution that helps advertisers detect abnormal ad traffic in real-time across the funnel. Using the capabilities of AI, ML, and data science, we provide full-funnel transparency of the ad campaigns for advertisers to make effective business decisions stay clear of the mirage, and see the reality behind this web of deception. Way Towards a Transparent Digital Advertising Ecosystem In the ever-evolving digital landscape, ad fraud remains an ongoing battle for businesses. By demystifying its dark art, recognizing its perpetrators, and embracing innovative defence strategies, you can protect your advertising investments and navigate the digital realm with confidence.

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Middle East eCommerce: The Evolving Consumer Dynamics in the FMCG Segment

The eCommerce landscape is expanding as more brands are exploring the global market and local marketplaces cashing in on local sentiments. The Middle East is one of the largest global marketplaces. It caters to shoppers from various ethnicity with wide variations in demand and product choices. Thus, the marketplace is a good mix of products from various other regions, globally renowned brands, and local traditional known names. eCommerce segments like beauty & personal care, electronics, and FMCG (Fast Moving Consumer Goods) have moved up with rapid stride across middle eastern marketplaces. In recent years, the FMCG sector has stood out among the expanding Middle East eCommerce market. Factors such as population growth, rising disposable incomes, urbanization, and changing consumer preferences have created a favorable environment for FMCG companies. One of the biggest markets in the region is the UAE with predicted eCommerce revenue for 2023 estimated around US$11,782.3 million. The next is the KSA (Kingdom of Saudi Arabia) with annual eCommerce revenue of approx. US$8.53 billion in 2022 which is expected to hit US$20.01 billion revenue mark by 2027. Source: Mordor Intelligence Report FMCG companies on eCommerce, Quick commerce, and D2C platforms in the Middle East are poised for continued growth and success if they stay attuned to changing consumer dynamics. Brands can thrive in this dynamic market and capitalize on the opportunities presented by the region’s evolving consumer landscape. Let’s take a deep dive to examine the current state of the FMCG industry in the Middle East and its future prospects with evolving consumer dynamics. Understand the Arabian Way Global FMCG companies in the Middle East need to adapt products, packaging, and marketing strategies to align with local tastes, preferences, and cultural considerations will help companies establish strong connections with consumers. The eCommerce market size of Middle East by 2025 is expected to reach US$27 billion, growing by US$10 billion from 2020. Source: Mordor Intelligence Report Brands on the eCommerce platforms need to continue focusing on diversification to stay relevant in the market. The Middle East’s young and digitally savvy population will continue to drive the adoption of e-commerce, making it imperative for FMCG companies to establish a strong online presence and optimize Delivery Turn-Around-Time (TAT) to cater to evolving consumer behavior that demands swift delivery. Market Trends: The Middle East has become a crucial market for FMCG products. The growing middle-class population, rapid urbanization, and expanding eCommerce retail infrastructure have driven the demand for consumer goods. Additionally, the region’s young and tech-savvy population has embraced e-commerce platforms for FMCG purchases, presenting opportunities for both local and global companies. To stay ahead in the fiercely competitive landscape brands must: Track global & local competitors’ products performance vs yours across eCommerce platforms Monitor Search of Search and Visibility Share across platforms & locations Identify new opportunities -demographics or geographies to target in your market segment Set market strategies based on insights & analytics Enhance content to suit the local shoppers’ needs by identifying high-performing keywords Shifting Consumer Demands: Consumer preferences in the Middle East are evolving rapidly. While traditional brands and products still hold significance, consumers are increasingly seeking healthier and more sustainable options. The value-first shoppers are leading the growing demand for organic, natural, and ethically sourced products. FMCG companies are responding to these changing preferences by introducing innovative offerings and expanding their customer base but need to track what going on in the segment to stay ahead with market and competitor insights. About 46% of the budget-conscious shoppers in the UAE consistently choose private label products whenever available, and they are playing a substantial role in driving notable growth rates, particularly in the food and beverage sectors. Source: Brain & Co. Report Digital Transformation: Post-pandemic consumers have become accustomed to the convenience of online shopping and are relying more on digital platforms for FMCG needs. This shift has compelled FMCG companies to invest in e-commerce capabilities, competitive analytics solutions, and omnichannel strategies to remain competitive. In the Middle East, consumers are utilizing multiple channels, especially smartphones, to access eCommerce platforms and purchase various products online. A significant number are now shopping online at least once a month, and a PwC survey found that 73% of buyers prefer buying groceries through online platforms. Localization and Diversification: The Middle East consists of diverse markets, each with its own cultural nuances and preferences. FMCG companies that have successfully localized their products and marketing strategies have gained a competitive advantage. Adapting to local tastes, preferences, and religious considerations is crucial for long-term success. Furthermore, diversification into adjacent sectors such as personal care, hygiene, and household products presents new growth opportunities. Around 69% of UAE consumers and 63% in Saudi Arabia are willing to pay more for quality products, especially those with health benefits. Since 2020, about 75% of UAE consumers have opted for healthier alternatives while shopping, with 33% choosing organic products and 23% preferring sugar-free options. Source: Brain & Co. Report Future Outlook: The future of the FMCG industry in the Middle East appears promising. FMCG companies that embrace digital transformation, invest in e-commerce capabilities, and the adoption of advanced technologies like AI-ML-driven data analytics, and automation will enhance operational efficiency and improve the customer experience. The future of eCommerce in the Middle Eastern region looks promising, thanks to its well-connected, digitally savvy audience. With retail penetration already at 11-12% and growing, over 80% of buyers use mobile devices and 70% use social media to reach sellers. Internet penetration is nearly 100%, with 80% of users already making purchases online. Around 85% of buyers are tech-savvy and comfortable with digital payments. The region’s growing buying power and government support for eCommerce initiatives make it an ideal place where the eCommerce market will expand further in the future. Final Thoughts The FMCG industry in the Middle East is undergoing significant growth and transformation. By adapting to changing consumer preferences, leveraging e-commerce, and focusing on sustainability, FMCG companies can capture market share and drive profitability. Doesn’t matter if you are a newbie to the middle

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ecommerce-intelligence

eCommerce Intelligence – Precision Targeting To Extend Brand Reach

Digital Commerce Intelligence also enables brands to provide a personalized shopping experience Data is turning out to be the driving force behind optimizing the customer experience. Brands guided by digital commerce intelligence move swiftly ahead of their competition and gain the competitive edge that drives sales and enriches the shopper’s experience. Let’s dive deep into how precision targeting helps extend the reach of the brand and enables enriched customer experience across multiple touchpoints in the customer journey. The Ball Is In Your Court! It’s up to the brands to explore new possibilities in the eCommerce arena and beyond. The sales channel is not limited to eCommerce platforms the omnichannel expansion across the digital commerce ecosystem has opened up new opportunities to expand and enhance customer experience. All brands need to do is identify these white spaces in business at the right moment and act quickly to score new customers. What do they need? The answer is quite obvious. Insights! Yes, Insights. The actionable insights on competition, marketplaces, changes trends, own SKUs performance, and a lot more. The rule of the game is simple – know every move of your opponent to take your game a notch ahead with a precise data-driven strategy. Leverage eCommerce intelligence for Precision Targeting Precision targeting involves focusing marketing efforts on specific customer segments that are most likely to be interested in a brand’s products. By identifying and understanding the unique characteristics, preferences, and behaviors of these target segments, businesses can tailor their marketing messages and experiences to resonate more effectively. – Data-driven strategies: Businesses can utilize customer feedback analysis, market analytics, and competitive analytics to make strategies driven by action insights. By analyzing data, businesses can identify patterns, trends, and customer preferences, enabling them to make informed decisions regarding product offerings, pricing, promotions, and marketing campaigns. – Personalization and Customization: eCommerce intelligence enables businesses to deliver personalized experiences to their customers. By understanding individual customer preferences and purchase history, businesses can tailor product recommendations, discounts, and promotions to enhance customer satisfaction and increase conversion rates. Customization goes beyond personalization by allowing customers to customize products according to their preferences. This level of personalization and customization fosters a stronger connection between the brand and its customers. – Competitive Advantage: eCommerce intelligence provides businesses with a competitive edge by helping them stay ahead of market trends and competitor strategies. By monitoring competitor pricing, promotions, and customer reviews, businesses can identify areas for improvement and develop strategies to differentiate themselves in the market. eCommerce intelligence allows businesses to identify emerging market trends and consumer preferences, enabling them to adapt their offerings and stay relevant in a rapidly evolving landscape. Strike Hard – Strike First! Make a move, based on the insights you have against your opponents. Identify the weak spots of your opponents across platforms, geographies, and product categories in terms of discoverability, availability, pricing, etc. And strike to acquire new customers. Also, identify your weak areas and plug them in before they get exploited by the competition. Cater Your Products for Your Peeps Understand the dynamics of customer behavior with sentiment analysis to make your shopper feel valued across eCommerce platforms. Brands need to understand what their customers are looking for. Precisely fill up the gap to build an effective product detail page that answers all shoppers’ needs in its title, description, Q&A, etc. – Find out what they say about your product: The Brands should be well aware of what & where are saying. We your customer make an effort to post good or bad reviews. Brands must promptly acknowledge their response and make sure the customers feel valued. Track ratings and reviews to enhance product performance. Brands must be aware of the sentiment expressed by customers about the product and how many customers are saying similar things. This information is vital for product quality management and measuring customer sentiment across platforms at brand, sub-brand, product categories, sub-categories, and variant levels. – Make Your Products Discoverable for Your Consumers: Identifying if the customer of the segment can discover your products is the first and foremost thing for an eCommerce business. Brands need to make sure that they target the right set of keywords to reach the desired segment of shoppers. Insights on the share of search, discoverability trends, keyword performance, and bidding can help the brand cater to the right audience. – Identify Patterns in the consideration process: Once shoppers discover your product, the next target is to identify what the segment of shoppers are looking for. In the consideration phase brands must set pricing and discounts to suit market trends and customer preferences. The brand must also be aware of stock availability to build customer brand trust cause one bad experience is bad enough to lose a customer. – Optimize Delivery Turn Around Time (TAT): Same-day delivery or 1 day delivery is key to acquiring new shoppers. Delivery time plays a crucial role in purchase decisions it gives a substantial competitive edge to the brands in the eCommerce marketplace. The target customer precisely requires brands to deliver on time. This helps a brand to expand to an extensive new segment of shoppers who are looking for products that can be delivered quicker than the competition. Final Thoughts The core solution to brand problems is insights into customers, markets, and competition. They set up brands to target new shoppers by identifying data patterns that guide more effective business decisions. To achieve precision in targeting, brands need to be aware of customer needs and formulate strategies based on such insights. mScanIt, E-commerce Intelligence lets brands track brand sentiment and guide brands to identify gaps in the market. The geographies they could target and demographics they could extend their product reach. Get in Touch to learn more about e-commerce intelligence. 

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Why do Brands Need to Optimize Category Pages – Browse Share of Products?

The rules of the game remain the same. Just the battleground gets shifted from the home page to the category page on the eCommerce marketplaces. Brands often pay less heed to what goes on the category page. The key focus area of the brands remains to be getting more discoverable on keywords and optimizing the Product Detail Page (PDP) performance. Yet banners on the home and category pages remain a key focus as brands spend heavily on them and drive most of the purchases. Let’s dig deeper into why category pages are so important and find out why brands need to keep a close eye on the eCommerce banners of their brand and competition. Why Do Brands Need to Monitor Category Pages? Brands need to monitor category pages to make sure their products are present for shoppers looking to shop under a specific category. Most of the online marketplaces on the main category page publish dynamic banners featuring enticing offers and exclusive products. These banners take shoppers to brand-specific pages or the product on the eCommerce platform. It displays what the brand has to offer. Here are a few things that brands need to monitor: Browse share of the brand on category pages: Monitoring the browse share helps brands understand how often their products are being viewed or browsed by customers within a specific category. It provides insights into the brand’s visibility and popularity compared to competitors. By tracking the browse share, brands can identify trends, measure their performance, and make data-driven decisions to improve their market position. Tagging of products: Categories and subcategories serve as organizational structures for products on e-commerce websites. Proper tagging ensures that products are correctly grouped and displayed within relevant categories, making it easier for customers to find what they are looking for. Monitoring the tagging of products helps brands ensure accuracy and consistency, which enhances the overall user experience. It also helps prevent instances where products may be misplaced or hidden within incorrect categories, potentially leading to lost sales opportunities. Category Page Banners: Banners on the category page are the best way for shoppers to get an exclusive look at offers in categories and sub-categories. The offers on the banners lead the shopper to brand a specific collection of products. These banners offer products featuring Blockbuster deals, Top offers, Hottest trends, etc. Perks of Monitoring Category Pages By monitoring category pages, brands can optimize their product placement, identify opportunities for improvement, and enhance discoverability. This, in turn, can positively impact their visibility, conversion rates, and overall customer satisfaction. It also allows shoppers to check out more products from the brands. Let’s elaborate a bit on some of the key perks. Banner Placement Banner placement on the category page is crucial for attracting shoppers’ attention and driving engagement. Ideally, banners should be prominently displayed at the top of the page or in a visually prominent location that ensures shoppers easily notice them. Placing banners strategically, such as above the fold, can increase visibility and click-through rates. Tracking Banner Presence vs Competition When considering banner presence compared to competitors, it’s essential to ensure that your banners stand out and provide a unique value proposition. Analyze what your competitors are doing in terms of banner design, messaging, and offers. Aim to differentiate your banners by offering exclusive deals, showcasing popular products, or highlighting unique selling points that set your brand apart. Promo Offers & Pricing Strategy Promo offers and pricing strategy should be aligned with the objectives of the banner campaign. Determine the specific offers you want to promote through the banners, such as blockbuster deals, top offers, or trending products. Consider competitive pricing strategies, such as discounts, bundles, or limited-time promotions, to entice shoppers to click on the banners and explore the brand-specific collection of products. Automate Banner Performance Monitoring To ensure banner effectiveness, it’s important to monitor their performance regularly. Consider automating this monitoring process via digital commerce intelligence – banner analysis that provides real-time data and insights. Regularly analyze the performance data to identify areas of improvement and make data-driven decisions for optimizing banner performance. Identify Keywords Brands need to identify if banner keywords resonate with their target audience. Search terms and keywords related to the category, sub-categories, and brand must be monitored regularly. Incorporate high-performance relevant keywords into the banner copy, headlines, and calls-to-action to increase visibility. This can improve the chances of your banners appearing in relevant search results. Strategy for Theming Model The theming model for banners on the category page should align with the overall brand identity and the specific theme of the category. Consider factors such as seasonality, trends, or special events when planning the banner themes. Create visually appealing and cohesive designs that match the overall aesthetic of the category page. Additionally, ensure that the theme aligns with the targeted audience’s preferences and interests to maximize engagement and conversions. Final Thoughts The category page on the eCommerce platforms holds value for brands as it puts them face to face with their competitors in terms of promo offers, best best-selling products and takes the interested shopper to their brand-specific page where it may end up buying more from the brand. The core competency that the brand needs here is to optimize banner performance. Monitoring category pages and enhancing the browse share opens the opportunity for brands to take the shopper to an exclusive brand page. Brands need to ensure their brand banners do not get lost among the flurry of banners on the category page. The browse share of the brand needs to be measured across categories, subcategories, and variants.  Contact us to know how your brand can optimize product performance with mFilterIt, digital commerce intelligence.

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Organic Food Products: Expanding eCommerce Market for Value-First Shoppers

The Indian organic food market is expected to reach a staggering $4,602 million by 2028 with growth at a remarkable CAGR of 23.8% during 2023-2028. The need for healthier life choices was realized with an awkward awakening during the global pandemic. The post-pandemic world has woken up to a new way of life ‘The new normal’ where health took the front seat. The changing lifestyle with value-driven spending on products becomes essential in the global Commerce ecosystem in the FMCG market segment. What started almost a decade ago moved with rapid pace across eCommerce platforms at a rapid pace. The plethora of organic brands has flooded the e-commerce landscape led by the digitally native brands (DNB) competing with organic variants of big brands. The fiercely competitive space is heating up. It is basically all about shoppers getting more inclined towards value-first product choices. The Health-Conscious Organic Food eCom Landscape The broader section of tier-1 demographics is now attracted to products that add value to their daily life. The focus is on value-oriented purchases rather than cost. This shift in consumer behavior has widened the organic food section in the digital commerce ecosystem. It’s an exciting transformation phase in the Indian organic food eCommerce market driven by consumer demand for more sustainable and healthier alternatives. eCom Marketplaces has been redefining this market segment, catering to the growing needs of health-conscious consumers and providing a platform for organic brands to flourish. The favorable norms and ample support from the government help Digitally Native Brands grow in the segment. Even FMCG giants like ITC are also moving towards providing organic variants. India’s organic sector is poised for a remarkable future, benefiting consumers and farmers as well. Organic Food & Beverage Industry The e-commerce revolution has provided organic brands and producers with a powerful platform to reach a wider audience and tap into the growing consumer demand. Online stores specializing in organic products have emerged as convenient one-stop destinations for consumers seeking healthy, chemical-free alternatives. These platforms offer an extensive range of organic food, beverages, and household products. The diverse array of organic choices on the brand’s website and eCommerce platforms have made it easy for shoppers to pick these products over non-organic alternatives. According to a report by the IMARC Group, the Indian organic food market reached a value of $1,278 million in 2022. Even more impressive is the projected growth, with estimates suggesting that the market will reach a staggering $4,602 million by 2028, reflecting a remarkable compound annual growth rate (CAGR) of 23.8% during 2023-2028. This data underscores the immense potential and promising future of the organic sector in India. The IMARC Group’s report states that the organic food market in India was worth $1,278 million in 2022. The report predicts that the market will grow even more and reach an astonishing $4,602 million by 2028. The staggering growth rate of 23.8% from 2023 to 2028 highlights the potential of the organic industry in India. Rise of Value-First Shoppers One of the perks of organic food balance of quality and pricing. The target is the value-first shoppers. Expanding businesses are generating the need to prefer organic alternatives opening new avenues and exploring demographics in tier-2 and tier-3 cities. Invention & innovation are the driving forces behind the rise of organically produced and processed food dominated and promoted by the value-first customers, this segment. The segment is deepening its impact on the eCommerce landscape. The Advantages Indian e-commerce platforms have witnessed significant growth in the organic food category in recent years. The increasing health consciousness among consumers and the demand for chemical-free and environmentally sustainable products have contributed to the popularity of organic food in India. Several major e-commerce platforms in India, such as Amazon, Flipkart, BigBasket, and Grofers, offer a diverse range of organic food products. These platforms act as a marketplace where sellers and brands can showcase and sell their organic food items to consumers across the country. For brands, it’s critical to push for sales across the omnichannel digital commerce landscape. This includes organic cereals and grains, pulses and legumes, dairy products, spices, oils, snacks, beverages, and even organic baby food. To ensure the authenticity and quality of organic products, there are certification standards in place like the National Program for Organic Production (NPOP) and the Participatory Guarantee System for India (PGS-India). Brands need to highlight this while listing products on eCommerce platforms. What do the Organic brands need to excel on the eCommerce platform? Understanding of the market segment & competition Indian e-commerce platforms have also provided a platform for regional and local organic food brands to reach a wider customer base. These brands often focus on sourcing organic produce from local farmers and promoting sustainable agricultural practices. But doing good is not enough on the eCommerce platform. Brands need to update on market trends with competitive insight and analysis across eCommerce places and geographies to cope with fierce competition among brands. To stay on top of the eCom game brands need to have a clear understanding of the market segment and identify the target customers and white spaces in the segment. Make customers feel valued Customer reviews and ratings play an important role in guiding purchase decisions. Brands need to understand customer sentiments and utilize the insights to cater to their needs and improve brand performance. The Customers’ feedback and experiences with organic food products can help them make informed choices and make them feel valued. Balance of quality and pricing Pricing is a critical part of the organic food segment on the eCommerce platform as they not only compete with other organic brands and product variants but also with the non-organic products in that food & beverage category or sub-category. This makes tracking pricing trends for own brand and competition very important for organic food brands. Brands need to highlight the value of their organic product in their product detail page (PDP) to help make customer purchase decisions based on the value it adds to their daily life.

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Decode the Fraud Series: Cracking Down on Click Spamming?

While online fraud perhaps started with email spamming, it has come a long way. Today, ad fraud takes many forms, and it costs digital advertisers several billion dollars. According to Statista Reports, within the 5 years between 2023 & 2028, the costs due to digital advertising fraud will increase from $88 billion to $172 billion. The lure of making quick money has motivated modern fraudsters to employ sophisticated techniques to commit fraud. Ad fraud techniques such as domain spoofing, cookie stuffing, ad stacking, ad injection, geo masking, and many others are just a few of the many techniques employed by modern fraudsters. Ad fraud is a serious problem that drains budgets and can cause long-term damage by skewing campaign performance data. Awareness is the first step for any advertiser looking to protect their ad campaigns and the budgets associated with them. This article will help you build this awareness. In the subsequent sections of this article, you will gain an in-depth understanding of one of the most prevalent click fraud techniques- click spamming. Let’s dive right in: What Is Click Spamming? Click spamming is a click fraud technique that involves the generation of fake clicks on ads or app download links. With click spamming, the clicks generated often come from genuine devices with authentic devices and user IDs. Click spamming can take many forms. Some of the most common ones are: Click Flooding- Fraudsters generate several fake clicks on ads within an app. Generating Fake Impressions- Fraudsters use a mobile app to generate fake views on videos in the background. The user is often unaware of this activity. In some cases, the app may place multiple ‘hidden’ ads within the ad interface and get credit for authentic impressions when a user views them. Organic Poaching- Fraudsters use malware-laced apps to claim credit for authentic app downloads. How Does Click Spamming Happen? Click spamming activity usually happens in one of the following two ways: 1. Click Flooding and Generating Fake Impressions: To execute this type of click fraud, the fraudster first places a utility app on the app download store. Examples of such apps may include a torch app or a calculator. However, this activity is not limited to utility apps and has been observed in games and other types of apps. Once a user has downloaded the app, it continues to run in the background. Without the knowledge of the user, the app’s in-built features generate automated clicks on ads. Similar techniques are used to generate impressions and views. 2. Organic Poaching: With organic poaching, the app downloaded by the user generates a number of clicks within the app. In some cases, it may be designed to enable an external device to click within the app. This goes on until the user downloads a promoted app or makes an in-app purchase. When they do, the credit is stolen by the fraudsters using organic poaching. While the obvious impact of such click fraud activities is the lost ad budget, there is a deeper, more serious problem. Click and impression fraud can distort advertisers’ analytics, compromising their ability to make informed decisions. Access to data, the ability to test different ads and audiences, and the ability to optimize campaigns are perhaps the most pressing reasons to use digital advertising. Click fraud prevents advertisers from enjoying the full benefits of this access to data and associated benefits. Difference Between Click Spamming and Botnet Activity Click spamming and botnet activity have a few similarities and are often confused with each other. Both involve generating a large number of clicks on mobile apps, mobile landing pages, and web pages. However, the key difference lies in the source of the clicks. How To Identify Click Spamming in Your Ad Campaigns? Click spamming can be difficult to detect. This is because the origin of the clicks is an authentic device with a genuine device ID. That said, detecting click spamming isn’t impossible. If your ads are receiving a lot of traffic from a source, but the conversion rate is unusually low, it may be a sign of click spamming. To be sure, you can: Look into the publisher app. If the app does not have a lot of downloads but is generating a disproportionate number of clicks, consider it a red flag. It is also worth watching out for apps that haven’t been validated by Google’s Play Store. However, do you remember that there may be some genuine apps that have chosen to forego the validation process to protect their code? If you suspect a conversion, check the time between a click and a conversion. In most cases of organic poaching, fraudsters claim a conversion sometime after the click has been generated. How To Stop Click Spamming? Once you have identified sources of fake clicks, you can simply block them. However, doing this at scale every day is often not practical or effective. Manually tracking click spamming activity can be time-consuming. Moreover, the process is prone to human errors that may lead you to overlook important sources of clicks. Similarly, in some cases, wrong judgment may lead advertisers to block genuine sources of authentic conversions. The most reliable way to fight click spamming is to use an ad fraud solution like mFilterIt. mFilterIt uses its AI and ML capabilities to pinpoint verified instances of click spamming and also identify human-like traffic sources. This paints a transparent picture of your campaign performance and allows you to block sources of fraudulent traffic. Conclusion Click spamming is a serious fraud issue, but the unfortunate reality is that it is not the only one. Click fraud and other forms of online ad fraud are plaguing ad budgets and campaign reports. While this means that some advertisers will continue to struggle, for smart advertisers, this presents an opportunity to get ahead. Think about it, simply by using an ad fraud tool, you can improve campaign performance and the accuracy of your attribution sources. Get in Touch to learn more about click spamming. 

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global-payment-ecosystem

The Rise of Direct Carrier Billing Across the Global Payment Ecosystem

The global digital landscape is evolving swiftly with high rates of mobile penetration across the world even among the unbanked population. This has led to rapid changes in digital consumption patterns which fuel the need for swift, seamless, and secure payments. Rising to the occasion is Direct Carrier Billing (DCB). It has the upper hand compared to other payment modes. The ease of transaction via DCB is what is leading the global market penetration. It is set to experience significant growth. The key highlight of this rise is the African region which is estimated 84% rise in revenue in 2023. But still, ensuring secure and seamless Direct Carrier Billing DCB transactions remains a cause of concern. Let’s take a closer look at how various regions flourish with Direct Carrier Billing. The Global Prospects of DCB Direct Carrier Billing (DCB) has emerged as a powerful and convenient payment method that is rapidly gaining popularity across the world. In coming years, the DCB market size is all set to expand and grow at a notable CAGR of 13.13% in 2030 and is estimated to surpass US $115.72 billion by 2030. So, what’s propelling DCB? The answer is quite simple – need to make quick payments without any KYC or OTP. All it needs is a mobile phone and an active mobile number for billing. This has helped DCB find its foothold among the unbanked population in regions such as North Africa where internet penetration is limited and in the APAC region where high media consumption rates are driving DCB growth. According to research, 49% of DCB growth originates from Asia Pacific regions. But the challenge is the fragmented market and competition from digital wallets. Emerging DCB Markets: The emerging market geographies make up almost 60% of the DCB market value. Surprised? Don’t be. Factor in the high penetration of mobiles compared to emerging market’s unbanked population, then the number will look quite obvious. Carrier billing is the most prominent means of online transactions among the unbanked population. People with pre-paid can simply top up and begin spending. For Postpaid users, it could also be the source of credit with buy now pay later as the operator’s monthly bill. The key emerging market for DCB is the Middle East & Africa, where half of the population is unbanked, reaching as high as 70% in countries like Morocco, and in Central & South America, nearly 40% of the population is unbanked. This can translate almost directly into growth rates. End-user spending via carrier billing is expected to grow fastest in regions like Latin America with a rapid CAGR of 41 % by 2025. The Asia region (excluding the Far East & China), Africa, and the Middle East are not far behind, growing the second fastest at 24% CAGR to 2025. A secure environment is also essential for expanding DCB into new markets, particularly in emerging economies where DCB has the potential to revolutionize access to digital goods and services. These markets may be more vulnerable to DCB fraud, so implementing a secure payment system is critical to ensure that DCB is seen as a trusted and reliable payment method. The DCB Ecosystem MENA (MIDDLE EAST AND NORTH AFRICA) The region is one of the fastest-growing DCB markets in terms of mobile connections, with a big percentage of the population owning mobile phones. In a survey, 19% of consumers from the MENA region used cashless payment options last year. This is quite significant as the use of mobile payment methods is on the rise in the region. Another fact that came out of the survey was that 64% of consumers used one digital payment option at least. This also includes DCB (Source: FinTech News 2023). This highlights how payment systems are being adopted by the region. The emerging markets, such as ticketing, online gaming, and physical goods, have a projected YoY growth rate of 31%, 57%, and 40%, respectively, for the next four years. It is a sector already showing signs of high potential. This year will close with $7M in ticket sales in Africa and the Middle East region. Specifically, these categories will represent an expense of $86M in 2022. Credit card ownership in these countries is not widespread with only a small percentage of users. Therefore, options like DCB come along as a reliable and practical solution. SOUTH AFRICA The region spent about $89 million for digital content and services in 2022 via Direct Carrier Billing (DCB) with a year-on-year growth rate of 16% and above. Between 2022-2026 it’s all set to reach $159M in 2026. (Source: “DCB Evolution and Trends 2022-2026” by Telecom) DCB spending in South Africa represents around 15% of the global market in Africa and the Middle East, placing it as one of the most relevant countries by billing. South Africans currently spend an average of $4.2 per month on digital content. By 2026, this average figure will reach $5.5/month/user. The digital market is largely the one that most stimulate users when it comes to paying for their purchases through the operator. The most popular content paid with DCB is, in order, video games, videos, and music. ASIA-PACIFIC It is estimated that the Asia-Pacific direct carrier billing market will grow at a CAGR of 14.52% during the 2019-2028 period, with Japan currently leading the adoption of this mobile-based digital payment mode. One of the biggest reasons for the stupendous growth of DCB is a steady increase in the usage of mobile phones and smartphones in the region. Developed Markets Even in geographies where a high percentage of the population is banked, DCB provides opportunity. Looking at younger generations, there is lower credit card adoption, and as an age group who grew up with mobile phones, DCB is a more natural option. In the United States, only 50% of Gen Z have a credit card. Even among the card holders, the use is far less at 1.5 cards on average as compared to 4 credit cards for the average American. Win-Win

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Purchase Phase: Push Your Sales to Boost Conversions

The third phase of the customer journey is where the decision-making process leads to the purchase Did you know? Shopping cart abandonment rates for most market segments and brands across eCommerce platforms are still around 70%! There could be multiple reasons for that some controllable some uncontrollable. The task at hand is optimizing customer experience at the purchase phase of the customer journey. Turn Browsers Into Customers The Purchase Phase is known as the decision stage. The consumer has completed their decision-making process. Also, have evaluated your brand in comparison to others, and is now prepared to make a purchase. This is the phase where shoppers convert into your customers. “Conversion” or “purchase” are the magic words for eCommerce brands but this stage is not always a guaranteed sale. It is at this stage that you as a business have to begin delivering on any promises you may have made to get the customer to this point. This phase includes performance tracking, monitoring sales conversions, reconciliations, and reviewing overall market performance across product listings, sales platforms, and geographies. It points out areas to optimize, and monitor your sales performance across the digital ecosystem. Your brand needs to clear certain efficiency checkpoints to optimize the purchase phase of the customer journey in the digital commerce ecosystem. Checkpoint I: Sales Performance To effectively monitor sales performance, businesses need a comprehensive sales analysis. Map brand sales data across multiple platforms, products, and key variables to ensure the purchase process becomes seamless and transparent for shoppers. Shoppers have already considered your product on factors such as availability, pricing, discounts, and reviews. If at this point item added to the cart does not end up in purchase, you need to identify the parameters that impact sales conversion. – Mapping brand sales time trends across platforms for your brand: Understanding how your brand’s sales fluctuate over time across different platforms is important. This information allows you to identify patterns, follow up on seasonal trends, and the impact of marketing campaigns on your sales. – Providing in-depth weekly sales insights: Regular monitoring of sales data is essential to stay ahead of any changes. By analyzing weekly sales insights, you can track fluctuations in sales, availability, pricing, ratings, and organic and sponsored rankings. This helps you promptly identify any issues and make data-driven decisions to optimize performance. – Business Impact of Monitoring Sales: Monitoring sales performance has several key impacts on your business. It enables your brand to streamline your efforts by comparing your key performance indicators (KPIs) against total sales. By identifying strengths and weaknesses in your sales strategy, you can visualize solutions and make informed decisions based on precise sales data. Checkpoint II: Market Performance Understanding how your brand performs in the market is crucial for sustained success. Even if you map the entire customer journey on various touchpoints brands need to maintain a scorecard of market performance. Monitoring market performance involves tracking brand-specific markets, market trends, and sub-category performance. – Tracking brand performance on product sub-categories compared to the competition: Analyzing your brand’s performance in specific sub-categories allows you to gain insights into your market share, identify areas where you excel, and discover growth opportunities. By benchmarking against competitors, you can make strategic adjustments to gain a competitive edge. – Monitoring month-over-month positive and negative changes in brand performance: Keeping a close eye on changes in your brand score is essential for understanding market dynamics. By tracking fluctuations and identifying positive and negative trends, you can proactively address issues, capitalize on opportunities, and refine your marketing and sales strategies. – Insights into the brand and individual brand score trends at brand and sub-category levels: In-depth insights into brand and individual brand score trends provide a comprehensive understanding of your performance. This information allows you to assess the impact of your marketing efforts, pricing strategies, customer sentiment, media presence, product availability, and best-seller scores. It empowers you to make data-driven decisions to enhance your brand’s positioning. Business Impact of Monitoring Market Performance: Monitoring market performance covers a broad spectrum, including SKU performance at the brand and product sub-category levels. It offers valuable insights into how your brand is performing in targeted markets and sub-categories. By tracking market trends and benchmarking against the competition, you gain a competitive advantage, identify growth opportunities, and refine your strategies accordingly. Checkpoint III: Sales Reconciliation Reconciliation is also the key part of this phase as it brings in transparency and ensures there is no discrepancy causing friction in the customer journey. It includes monitoring the return status across sellers, platforms, geographies, etc., and checking up on store performances and SKU sales. Final Thoughts In the highly competitive eCommerce landscape, customer retention is vital for sustained success. Monitoring sales and market performance provides valuable insights into your brand’s strengths, weaknesses, and areas for improvement. By leveraging precise sales data and market trends, businesses can optimize their strategies, boost sales, and deliver on customer expectations. By embracing these efficiency checkpoints and making informed decisions based on data-driven insights you can position your brand for long-term growth and profitability. mScanit, digital commerce solution can help you with end-to-end actionable insight and analysis vis-a-vis competition. It gives you that added edge that you need to stay ahead of your competition. Connect with us if you like to know how your brands can optimize the customer journey with digital commerce intelligence. The competitive digital commerce landscape means brands need to be on their toes on every phase of the customer journey – awareness, consideration, and purchase.

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From Vulnerability to Vigilance: Navigating Brand Safety in 2023

Ensuring brand safety in the online ecosystem is becoming a growing concern for modern brands. A large chunk of marketers has started recognizing the threats against their brand’s safety. Misinformation, wrong messaging, bot traffic, and “algorithms” are just some of the many serious threats facing brands these days. According to EY M&E report from March 2024 reveals that approximately 70% of brands have encountered brand safety risks at least once. The report also notes that 95% of respondents have implemented measures to prevent ad placements in unsafe environments or platforms.   In a survey of over 600 leaders at top brands, agencies, and media buying companies, 40% expressed that they expect threats to their brand safety to grow in 2023. While that is an alarming number, the good news is that the awareness needed to push back against such threats is increasing. As online fraudsters become more creative and innovative with the techniques, they use to commit fraud, advertisers are also becoming more cautious. If you are one such advertiser, this article is for you. In the upcoming sections, we will discuss how advertisers and brands can prepare themselves to face and triumph over the ever-evolving brand safety issues in 2023. Without wasting any time, let’s jump right in. Why is Brand Safety Essential for Brands in 2023? Brand safety is important to every single stakeholder involved in the advertising supply chain. Starting from the ad networks to the publishers, it is important to do their part in maintaining brand safety to ensure that their customers, the advertisers, continue trusting them with their ad budgets. That said, there is no denying that brand safety incidents have the biggest impact on advertisers and brands. In worst cases, brands may experience permanent, irreparable damage to their brand reputation. Paying attention to brand safety and protection isn’t just important from the point of view of preventing a negative impact on brand reputation. There are many positive benefits of actively pursuing and brand monitoring Some of them are: For a Positive Brand Image Brand safety threats can take many forms. One of the most daunting ones includes instances where a brand’s ad is published on websites that host questionable or extremist content. Having a brand’s ad published on websites that engage in fraudulent activities can also cause significant damage to the brand’s reputation. While most stakeholders are aware that in most cases, advertisers have little control over where their ads are displayed, the same isn’t true for modern consumers. They may be quick to think that the brand in question supports the views or activities found on the publishing website. This, if not monitored and avoided, can cause serious damage to any brand’s reputation. This isn’t an imagined threat. The world’s biggest brands have experienced such a threat to their brand image and have used their position to transfer some of the consequences to publishers like Google. Unfortunately, smaller brands don’t enjoy the same luxury and thus, they must proactively protect their brand’s reputation against such a threat. To Make a Strong First Impression Brand reputation incidents can hurt any brand. However, established brands have a history associated with them, along with a loyal audience. These elements can prove advantageous and contribute towards a quick recovery after a brand reputation incident. However, upcoming brands don’t enjoy any such advantages. Even a single brand reputation-threatening instance can prove fatal for new brands trying to make a name for themselves. While that is the worst case, even in less extreme scenarios, emerging brands can expect their advertising costs to spike significantly after even a minor brand reputation incident. This is because in order to recover from such an incident will involve rebuilding the brand’s reputation from scratch. This may prove to be an undertaking that may demand a higher-than-usual investment in terms of the advertising budget. Key Considerations to Implement Brand Safety Now that we have established the importance of ensuring brand safety, you may be wondering what you can do to ensure the same. Here are actionable steps you can take to ensure your brand’s reputation is not under threat: 1. Set brand safety guidelines Defining brand safety best practices will enable you to understand actionable steps you must take (or avoid) in order to protect your brand’s reputation. To that end, you should consider defining guidelines that outline what ‘brand-safe’ content is, and what isn’t. You should also have clear guidelines outlining the kind of content that you never want to be associated with your brand. Most advertisers try to avoid content that talks about military conflict, drugs, arms, crime, death, and hate speech. While these can act as a good starting point for defining unsafe content for your brand, remember that this list is not exhaustive. You may want to add or omit certain types of content based on your brand’s preferences and audience. 2. Create a list of block listed sites Once you have identified what type of content you want to avoid, it is time to identify websites that are known to publish such content. This will be your own list of block listed websites. You can instruct publishers to never publish your content on any website in this list and ensure your brand does not appear next to questionable content. To make sure that this exercise has a positive impact, it is important to understand that it isn’t a one-time undertaking. It is recommended that you revisit this list from time to time and update your list. 3. Collaborate with a Brand Protection Partner Any smart advertiser can understand that as important as their list of blocked websites is, it can never be complete. There will always be questionable websites that you may not be aware of. However, just because you aren’t aware of such websites, it doesn’t mean that their potential to hurt your brand’s reputation is any less than others. So how do you protect your brand against threats that you are not even aware of? With the help of a

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Awareness Phase: Road to Reach The Top Shelf

The first phase of the customer Journey is all about being discoverable across the e-commerce platforms Are your products the top draws on the eCommerce marketplace? In simpleton terms, Does your product pop up in the top search results and get picked up first? No?  Just being a known name in the brick-mortar shops and marketplace does not transpire the same way in the eCommerce arena. Unless the shopper is looking for a specific product of your brand.  So how does it work in the eCommerce ecosystem? Let’s take the first step on the journey and start charting your path to reach the top of the digital Shelf. Brand Efficiency in the Product Awareness Phase The spot on the top shelf is what drives brand efficiency. The fierce and feisty competition on the eCommerce landscape put immense pressure on brands to push for more and do better in digital marketplaces. But all efforts can turn to dust if your product does not reach the intended segment of shoppers. The brand being efficient in the Awareness Phase is key to getting on the top in organic search. So, what are the things your brand needs to do to be efficient in an awareness phase? Analyse and optimize content to create a perfect product detail page. Enhance Product Discoverability with Keywords Analyse & Optimize Banner Keep track of existing and new competitors in your segment Looks simple right? Not at all. In this preliminary phase of the customer journey making the product more discoverable and enhancing awareness is like starting from scratch which starts with getting the Product Display Page (PDP) content right. Efficiency Checkpoint 01 – Content Discoverability Check Pick the right words. What you write in the Product Title & Description is key to making the product more discoverable than competitors. Brands need to perform content audits regularly to ensure that the product pages are engaging on eCommerce platforms. To know more about what makes the content description more effective click here. PDP content Audit typically involves evaluating various aspects of content to assess its effectiveness and identify areas for improvement. This includes: – Image Analysis: Involves evaluating the images used to ensure they are visually appealing, relevant, and optimized for performance. Let the pictures speak for the product. Brands need to conduct Image Analysis on product images and ad banner images to check for performance and compliance. – Perfect Page Analysis: Focuses on evaluating the effectiveness of individual pages. It involves assessing various aspects. The goal is to identify any issues or areas for improvement that might be hindering the page’s performance and user engagement. – Keyword Recommendation for PDP (Product Detail Page): Identifying relevant and high-impact keywords that can optimize the page’s visibility. The recommended keywords should be strategically incorporated into the PDP’s content to improve its ranking and attract more organic traffic. Optimizing listing needs accurate, effective, and engaging content with the right set of high-performing keywords to boost rankings. Brands need to keep track of keywords to bid on their brand and competition for organic, sponsored, and generic keywords. Efficiency Checkpoint 02: PDP Discoverability Check Making your product discoverable on the eCommerce marketplace requires a lot of factors to come together and help optimize product performance. – Optimize Brand-wise Discoverability Share: Analyzing how well your product content is being discovered and shared across different platforms. It involves assessing your brand’s visibility and tracking its performance over time. – Role of Keywords: The key to boosting discoverability is the keywords. The keywords play an important role in making your products under various sub-brands, categories, and sub-categories pop up among the top searched results. Use of high-performing keyword – Banner Performance: Analyzing eCommerce ad banner performance is essential for enhancing brand discoverability across different platforms. By evaluating the effectiveness of category page banners, banner themes, and keyword themes, brands can optimize their strategies to capture the attention of their target audience, increase brand exposure, and drive sales. With a data-driven approach to banner analysis, brands can refine their design, messaging, and targeting strategies to stand out in the competitive eCommerce landscape. (a). Category Page banner: Category page banners play a significant role in capturing the attention of potential customers as they navigate through eCommerce platforms. These banners are strategically placed within specific product categories, attracting users who are already interested in those particular items. By understanding which banners generate the most engagement and conversions, brands can optimize their designs and content to increase brand exposure and drive sales within relevant product categories. (b). Banner theme: The theme of an eCommerce ad banner refers to the overall visual and messaging concept it conveys. Analyzing the performance of different banner themes helps brands determine which styles resonate most effectively with their target audience. By identifying the most successful banner themes, brands can refine their design strategies to align with customer preferences and increase brand recognition. (c). Keyword Theme: Keyword themes are an integral part of eCommerce ad banners as they influence the ad’s visibility when users search for specific terms. By understanding which keywords are most relevant to their target audience and driving the desired actions, brands can optimize their ad campaigns for improved discoverability. Additionally, analyzing keyword themes helps brands refine their search engine optimization (SEO) strategies, ensuring their ads appear prominently when customers search for related products or services. Efficiency Checkpoint 03: Competition Discoverability Check Competitive insights and analytics across brands, sub-brands, product categories, sub-categories, and variants lead to data-driven business decisions that boost brand efficiencies on the eCommerce platform. Constant monitoring and performance tracking are required to stay updated on market trends and developments made by competitors across eCommerce marketplaces. Brands need to track new and existing competition brands and the product performance vs competition to upswing their performance and formulate effective business strategies. This analysis process goes beyond the Awareness & Discoverability phase of the brand. We shall cover that aspect of the customer journey and various touch points for a follow-up piece. Final Thoughts Awareness is just the first step in optimizing the customer journey, and ably the most crucial

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